Empowering All Abilities respects your right to privacy and is committed to protecting your personal and sensitive information. This Privacy Policy explains how we collect, use, disclose, store and handle your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NDIS Privacy and Confidentiality Guidelines, the Aged Care Act 1997, and other applicable Australian laws.
By using our website, contacting us, or engaging our services, you consent to the practices described in this Policy. If you do not agree, please do not provide your information or use our services.
Who We Are
Empowering All Abilities is a registered NDIS provider and aged-care support organisation based in Victoria, Australia. We deliver holistic, person-centred disability and aged-care services across Melbourne and surrounding suburbs, including Frankston, Pakenham, Narre Warren, Berwick, Dandenong, and others.
Our contact details are:
- Phone: 0426 404 734 (24-hour service)
- Email:support@empoweringallabilities.com
- Website:https://empoweringallabilities.com.au/
What Personal Information We Collect
We may collect the following types of information:
Personal Information
- Name, date of birth, gender, address, phone number, and email address
- Government identifiers (e.g., NDIS participant number, Medicare number)
- Payment and banking details (when you authorise us to manage plan funding)
Sensitive Information & Health Information
- Details about your disability, health conditions, medical history, medications, and support needs
- Information about your daily living requirements, cultural or religious preferences, and lifestyle goals
- Information provided by your guardian, nominee, family members, or other support persons
Website & Technical Information
- IP address, browser type, device information, and pages visited (via cookies and analytics)
- Enquiries submitted through our contact forms
We only collect information that is reasonably necessary to provide our services, respond to enquiries, or meet legal obligations.
How We Collect Your Information
We collect information directly from you when you:
- Submit an enquiry via our website or contact form
- Apply for or receive our NDIS or aged-care services
- Speak with us by phone, email, or in person
- Nominate a guardian or provide consent forms
We may also collect information from third parties such as:
- The National Disability Insurance Agency (NDIA)
- Your NDIS plan managers, support coordinators, or other service providers
- Health professionals, hospitals, or government agencies (with your consent or where permitted by law)
Why We Collect, Use and Disclose Your Information
We use your information to:
- Provide personalised disability and aged-care support services
- Respond to your enquiries and deliver quotes or service proposals
- Manage your NDIS plan or aged-care funding
- Coordinate support with other providers
- Comply with NDIS, aged-care, and privacy laws (including reporting and auditing)
- Improve our services, conduct internal research, and train staff
- Send you important service updates, safety information, or feedback requests (you can opt out at any time)
- Protect against fraud, misuse, or security risks
We will only disclose your information when:
- You have given consent
- It is required or authorised by law (e.g., NDIS reporting, child protection, or emergency situations)
- It is necessary to provide the services you requested (e.g., sharing with allied health professionals or transport providers)
We do not sell your personal information to third parties for marketing purposes.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings. We use Google Analytics (anonymised) to understand how visitors use the site. No personally identifiable data is shared with third-party advertisers.
Security of Your Information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure electronic storage systems
- Password protection and access controls
- Staff training on privacy and confidentiality
- Secure transmission of data (SSL/TLS encryption)
When your information is no longer needed, we securely destroy or de-identify it in accordance with legal requirements.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Withdraw consent (where consent is the basis for processing)
- Opt out of direct marketing communications
- Make a complaint about how we have handled your information
To exercise any of these rights, please contact us using the details above. We will respond within 30 days (or sooner where required by law). There is no fee for making a request, although reasonable costs may apply for providing copies of documents.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
International Transfers
We do not routinely send your personal information overseas. If we ever need to do so (for example, using a cloud service provider), we will ensure appropriate safeguards are in place and that the recipient complies with standards at least as protective as Australian privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The current version will always be available on our website. We will notify you of any material changes via our usual communication channels.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please reach out to our Privacy Officer:
- Email: support@empoweringallabilities.com
- Phone: 0426 404 734
We are here to listen and support you.
Thank you for trusting Empowering All Abilities with your care and your information. Your privacy and dignity are at the heart of everything we do.
Empowering All Abilities – Supporting every ability with respect, compassion and excellence.
